Frequently Asked Questions

1. What services does Sam offer?
   Sam provides clients with access to a highly skilled and pre-vetted pool of management professionals who specialize in a wide variety of roles. Our experts are thoroughly vetted through an extensive recruitment process, ensuring that only the most qualified and experienced candidates are selected. This enables us to offer reliable and efficient support tailored to meet the specific needs of your business, whether you're looking for executive-level assistance, project management, or office and facilities coordination. With Sam, you can confidently delegate critical tasks to seasoned experts, allowing you to focus on scaling your operations and driving business growth.

2. Which locations does Sam cover?
   Sam supports businesses with on-site experts in New York, California & Texas, and offers remote coverage across the United States

3. How does Sam recruit and vet their team?
   Sam conducts an extensive and rigorous recruitment and vetting process, leveraging a network of candidate pooling partners and reviewing thousands of applicants to identify the most qualified professionals. Our process includes stringent certification requirements to ensure candidates meet high industry standards. By partnering with Sam, clients avoid the complexities of hiring, recruiting, vetting, managing 1099 paperwork, headcount benefit processing, and related headcount compliance tasks. We handle these responsibilities so you can focus on growing your business.

4. What types of roles does Sam provide?
   Administrative Assistants: Provide essential office administrative support.
   Receptionists/Greeters: Manage front-desk services and visitor interactions.
   Executive Assistants: Deliver high-level administrative support for executive teams.
   Project Managers: Oversee project timelines, deliverables, and resource coordination.
   Office & Facilities Managers: Oversee the organization and functionality of office operations, including vendor coordination, facility maintenance, and organizing team events such as happy hours.
   Software Engineers: Develop and maintain software solutions.
   IT Specialists: Provide technical support and manage network infrastructure.

5. What happens if Sam doesn’t place my expert in five business days?
   If Sam doesn’t place someone within five business days, you’ll receive a tiered discount on your first month's rate for your initial term:

   • 5% off a 3-month term

   • 10% off a 6-month term

   • 15% off a 12-month term

6. Is there a minimum contract length when engaging with Sam?
   Yes, the minimum contract length is 3 months.

7. What payment methods are accepted, and how are payments processed?
   Payments are processed through Stripe, ensuring secure and reliable transactions.

8. Are Sam’s services available to individuals under 18?
   No, Sam’s services are not intended for individuals under 18, and we do not hire professionals under the age of 18.

9. Can Sam provide remote management?
   Yes, Sam offers both remote and on-site management experts within the domestic United States, ensuring flexibility and seamless support wherever your business operates.

10. How quickly can I onboard a Sam Expert?
    Our efficient vetting and onboarding process means clients can typically start working with a qualified Sam expert within 5 business days, sometimes sooner.

11. Are Sam Experts experienced in specific industries?
    Sam Experts come with diverse industry backgrounds and specialized expertise to support a wide range of business sectors, ensuring tailored solutions for your unique requirements.

12. Does Sam provide ongoing support after placement?
    Absolutely. Sam remains engaged throughout the contract period to facilitate communication, address any concerns, and ensure continued satisfaction with the expert’s performance. We conduct biweekly 1:1s with placed Sams to touch base and conduct training sessions, and monthly client check-ins for contracts lasting 3-6 months, shifting to quarterly check-ins starting from month 4 and beyond.

13. Can Sam scale with my business as our needs grow?
    Yes, Sam is designed to scale with your business. Whether you need to add more management professionals or expand service coverage, we can adjust our support to align with your company’s growth.

14. Can Sam provide additional services or responsibilities?
    While we can't create entirely new roles, Sam can add additional responsibilities to existing roles for a service fee, as long as the tasks are within the scope of the main function of the role.

15. What happens if I need to replace my Sam Expert?
    If you need to replace your Sam expert, we will work with you to understand your concerns and, when appropriate, strive to provide a suitable replacement. While we make every effort to ensure your satisfaction, replacement is subject to availability and the specifics of your situation.

16. How do I contact Sam for support or inquiries?
    You can reach us at start@launchsam.com for any questions or support requests.